World-Class (#142)

Ann Miura-Ko grew up as a first-generation American. Like millions before them, her parents immigrated to the U.S. in search of a better life and more opportunity. Her parents also had high expectations of their…

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First Who, Then What (#139)

Michigan’s softball coach, Carol Hutchins (“Hutch,” to most of her players) has more NCAA career wins (1,500) than any other coach, male or female, in any sport in the University of Michigan’s storied history. In a…

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Trust But Verify (#138)

On November 1, 2017, just six months after “opening,” a popular and mysterious new restaurant called “The Shed” became the #1 rated restaurant in London on TripAdvisor. Potential customers, enamored by the reviews and captivating…

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One Step (#137)

Two weeks ago, I wrote about our company’s quarterly goal-setting process and how we decided to only set a few big goals each quarter.  Quarterly goals serve as a sort of “down payment” on longer-term…

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Focal Points (#135)

Last week, our leadership team participated in a two-day planning session that we do every quarter. At these off-sites, we lay out our most important objectives – as a company and individually — for the…

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